| Q: What are iland's Credit Terms Policy? |
| A: |
All accounts are billed on the last day of the month for the
following month. All invoices are due immediately unless otherwise noted. NET
Terms are determined based on customers credit rating and on approval from an
iland Credit Analyst. |
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| Q: What kind of Payments does iland
Accept? |
| A: |
For payments, iland Internet Solutions accepts Check, Wire Transfer, Money
Orders, and Credit Cards.
iland accepts MasterCard, Visa, and Discover credit cards
only for accounts with monthlly recurring charges under $500.
Payments may not be split up to circumvent the $500 limit.
Charges are run between the 19th and 23rd of every month.
All credit card accounts must have a signed Credit Card Authorization
on file for the account.
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| Q: What is iland's policy on past due
accounts? |
| A: |
ALL accounts are subject to late fees. Accounts are in default
if payment is not received within 5 days after the due date
of the invoice and are subject to a Disconnect action, interruption
of services and a reconnection fee. Such interruption does not
relieve Customer of the obligation to pay the monthly fee on
the remainder of their contract. |
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| Q: What is iland's Cancellation of
Services Policy? |
| A: |
- In the event of early cancellation of a Term Commitment,
or if an account is in default for non payment or excessive
late payments, Customer will be required to pay 100% of
the value of the contract.
- A 45 day written cancellation notice is required on colocation
services, and 75 days for connectivity or transport services
for all terminations and/or cancellations of services on
an account. Cancellations may only be requested by the primary
contact of the account.
- Accounts must be up-to-date before any equipment will
be released to the customer.
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| Q: Where do I send my Cancellation
Request to? |
| A: |
E-mail
Send cancellation request via email to:
Billing@iland.com
Mail
Send cancellation request via mail to:
iland Internet Solutions
Attn: Billing Department
1235 North Loop West, Suite 205
Houston, TX 77008
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