| Q: What is shared colocation? |
| A: |
Shared colocation is the placing of an independent device such as a
server, router, firewall or switch, on an established internet backbone, which
provides a constant high-speed connection from the internet to the server. The
equipment is placed inside a shared cabinet on shared internet bandwidth in a
Tier 1 data center. |
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|
| Q: What is the difference between
dedicated server hosting and shared server colocation? |
| A: |
With server colocation, the customer owns the equipment and deploys it in one
of iland's data centers where we connect to our network. Dedicated hosting is
where iland provides the equipment and the customer leases it on a contractual
basis. |
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|
| Q: What is a "u"? |
| A: |
A "u" is a small footprint form factor for convenient deployment of computer
and telecom equipment in standard data center racks. One "u" is equivalent to 1
¾ inches (or 45 mm) in height.
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|
| Q: Can I purchase one 2u plan and
colocate two 1u servers in that space? |
| A: |
No, you must purchase two 1u plans. The reason for this is that each piece of
equipment uses up it's own rebootable power outlet and switch port, and is
another piece of equipment that must be tracked in our inventory. |
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|
| Q: What is iland's uptime guarantee? |
| A: |
99.999% for power and connectivity. |
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|
| Q: What kind of hardware can I
deploy? |
| A: |
iland supports equipment that fits in standard 19 inch racks that run on AC
power. It is possible to deploy standard server towers in the cabinets so long
as they fit in the enclosure. Be sure to provide your sales representative with
the correct dimensions of your equipment to receive an accurate quote and to
ensure it meets our standards.
iland reserves the right to inspect hardware prior to deployment to ensure that
it is safe to deploy. Hardware with larger dimensions and different power
requirements may be deployed in dedicated cabinets or suite space. |
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|
| Q: Do I need to provide rack rails
for my equipment? |
| A: |
No, iland pre-configures its cabinets with rack mount shelves to manage the
fluidity of a shared colocation environment. |
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|
| Q: Does iland provide a keyboard,
mouse and monitor for me to work on my server at the data center? |
| A: |
Yes. |
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|
| Q: Do I need to provide power and
network cables for my equipment? |
| A: |
No, iland already has cabinets pre-cabled for optimum cable management and
cabinet cooling. |
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|
| Q: Can I administer my server
remotely? |
| A: |
Most modern server operating systems support remote administration, or have
application software that allows remote administration to be performed. You may
use any remote administration program to monitor your server(s) or other
equipment co-located in our facility. |
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|
| Q: Why is there a setup fee for
deploying my equipment? |
| A: |
The setup fee covers up to one hour of an iland technician's assistance in
ensuring that your equipment is deployed satisfactorily. This only covers
placing the equipment in the cabinet and ensuring that the internet
connectivity is functioning and that the rebootable power outlet is configured
correctly. |
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|
| Q: Do you support colocation or
hosting of voice over IP (VOIP) equipment? |
| A: |
Yes. |
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|
| Q: Do you allow hosting of Spam type
email services? |
| A: |
No. iland Internet Solutions does not promote nor support companies who send
out spam. Please do not attempt to use our service for these purposes. iland
will not knowingly host any content that does not abide by the laws of the
United States or other countries that iland does business in. |
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|
| Q: How secure are your data centers? |
| A: |
Very secure. All data centers are equipped with multiple 24x7 video
surveillance cameras, bio-metric (palm scanning) access to the facility with
proximity badge through at least two doors, building-within-building data
centers, and lockable cabinet access. Facilities have 24x7 security personnel
on premises as well. |
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|
| Q: Can I get T1's, phone lines, or
other connections to my equipment? |
| A: |
Yes, this would require getting a cross connect cable (a billable item) to the
provider of your choice. Please be sure to let your salesperson know about this
in advance so they can quote out the correct pricing and coordinate the work. |
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|
| Q: What is the speed of your internet
connection? |
| A: |
Every customer receives a 100 Mbps Ethernet connection on a Cisco Switch. This
means that your connection can burst up to that speed on the internet backbone.
This is regardless of what bandwidth commit plan you have chosen. We can also
provide a wide range of cross connects to other providers, as well as Gigabit
Ethernet. The facility is carrier neutral and is connected to the backbone on
minimum multiple OC48 redundant connections. |
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|
| Q: What is the turn around time to get my equipment connected
to your network? |
| A: |
It takes approximately two business days to schedule a deployment from the time
all required paperwork is received. Shared colocation clients can then be
scheduled for a deployment time, typically within one week's time (time may
vary with upcoming holidays). Full cabinets take 15 business days to provision. |
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| Q: Are your facilities carrier neutral? |
| A: |
Yes. This means that you can get internet connections from other providers in
our facilities. |
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|
| Q: Are there any other fees I should
be aware of? |
| A: |
We will quote all of the fees needed to get your project operational in
advance. We offer many IT related services that are billed by the hour at
prevailing rates. |
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|
| Q: What if my server has a problem
while it's Colocated at iland's facility? |
| A: |
Technical support is available 24x7. You must call our offices so that an iland
support representative can assist you. If access to the facility is required to
troubleshoot the problem, an Facility Access Request Case can be created on
your account and a technician can be dispatched to assist you. |
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|
| Q: I do not have the skills to manage
my equipment and/or software, what are my options? |
| A: |
iland Internet Solutions offers a full suite of managed services, allowing you
access to our IT experts. You may pay for our services on an as need basis or
sign up for a pre-paid managed services plan that allows We can offer a full
range of IT Services and customize them to meet your needs. |
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|
| Q: Can you register my domain name
for me? |
| A: |
Yes, this would be billed at our normal hourly rates, please contact your sales
representative and let them know you need this work performed. |
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