FAQs - General Technical
Frequently asked questions that relate to broader technical issues.
- Will I know where my data is being held?
- Is having a cloud-ready WAN a necessity before moving applications to the cloud?
- How do I get my data out of the cloud?
- Does iland provide software patching services?
- How do I get existing virtual images into your cloud and access them from a remote location?
- How can I incorporate legacy hardware either onsite at iland or that will be staying at my facility?
- How does iland secure communications between virtual machines and will it let all of a customer’s virtual machines talk to each other in a secure fashion, even when they’re located in separate datacenters?
- How would you approach the migration of a client infrastructure that’s currently based on a non-VMware based hypervisor or physical environment into yours?
- Is it possible to mix cloud and physical offerings in a single solution?
- We are a Microsoft vendor - can we provide our own Microsoft Licensing?
Within your agreement, iland informs you where your data will be held. We have a network of datacenters globally that work together to provide high availability and security of customer data. Depending on your requirements, iland can give you a choice on where you wish your data to reside.
Yes – moving any resources from in-house to out- of-house means rethinking your network architecture. You will need to ensure that you have enough bandwidth to support remote access for utilization of cloud resources and you will need to implement the appropriate security between your local environment and the remote resources via VPN or access list configuration.
There are three potential ways you can extricate your data from your incumbent cloud provider:
- If you already have a VMware environment where you can export existing VMs, iland can import those VMs into our cloud environment.
- If you are coming from a physical or virtual environment where you cannot export machines to iland, you can use a replication tool such as Double-Take Move for a once only failover of machines.
- The third option is if you’re looking to upgrade your operating system and applications during your move to the cloud it is easier to simply build new machines within the iland environment and push data to us.
Our clients generally employ a wide range of applications based on a broad set of OS types. Given the amount of OS types and the unique aspect of each client's environment we find that our clients find it simpler to control the OS layer patching and monitoring process themselves so that they can schedule the correct intervals and downtime to support the patching needs of their unique applications.
iland has also built a reputation as one of the most channel friendly cloud partners globally and has a large network of partners that are wholly focused on these specific services. This enables iland to not compete with our partners, extends our sales arm and focuses on our core business of IaaS.
iland offers importing of virtual guests into our environment through encrypted USB disk or OVF import tools.
With iland CloudConnect iland customers can use dedicated network hardware for MPLS, P2P, or incorporate legacy physical hardware onto the same LAN segment as their cloud resources with iland.
For customers with existing infrastructure at their office or local datacenter, IPsec VPN options are available to securely incorporate resources from multiple environments.
All iland Cloud Services deployments feature completely isolated VLANs for all customers. Customers who need multiple VLANs communicating or a DMZ approach to network security are fully supported by iland (possibly at an additional cost). For iland customers with multiple sites, we can incorporate IPSEC site-to-site VPNs or allow for the incorporation of MPLS or point-to-point circuits.
iland uses a third party software tool to replicate data from one environment to another. Alternately, you can build new servers in iland’s infrastructure, copy your data over and then cut-over completely.
Yes – iland supports customers that require virtual resources and co-located physical resources on the same LAN segment. This gives the customer seamless, secure connectivity between machines on iland Cloud Services and servers that require dedicated physical resources.
Yes – customers are welcome to use their existing Microsoft relationships and licensing for operating systems or applications within iland cloud infrastructure. Alternately, iland has a Service Provider Licensing Agreement with Microsoft and can provide licensing at a monthly cost if a customer chooses not to provide their own. Leveraging iland’s licensing options enables customers to receive all Microsoft upgrades ensuring access to the latest version.