FAQs - Hosted Managed Cloud
Frequently asked questions about iland's hosted managed cloud product, iland Managed Resource Cloud.
- What operating systems do you support?
- Do you support load balancing, and what type?
- Do you support virtual firewalls?
- Do you have predefined images we can deploy? Does it scale up/down easily?
- What management tools will work with iland’s IaaS environment?
- Does your cloud environment use a secure multi-tenant architecture?
- Does your cloud infrastructure feature an N+1 configuration to tolerate any single equipment failure and ensure high availability?
- Do you offer network, server or application monitoring options?
- Do I need to deploy and manage cloud resources or can iland do that for me?
- Do my virtual resource pools run on customer-dedicated physical servers or on shared physical servers?
- Can iland’s dedicated physical servers (non-virtualized) and virtual servers be integrated on the same network?
- Can I simultaneously leverage my local capacity as well as iland capacity?
- On iland’s managed platform, what am I responsible for?
- Do you have a backup service?
- Do you have Microsoft licenses or do I need to bring my own?
- What options do I have for connectivity?
- What are my software licensing options for disaster recovery?
- What are the factors that determine the price for iland cloud infrastructure resources?
We support many distributions of Linux as well as Windows 2003 or greater. A full list of the operating systems we support can be found in VMware's Guest OS Compatibility Guide.
Yes - iland fully supports incorporating either a physical or virtual load balancer into all of our cloud services. iland provides licensing and management of Citrix Netscaler load balancers or customers can provide their own.
iland Cloud Services use VMware's vShield Edge virtual firewall natively. Customers can incorporate physical or virtual third party firewalls into all iland's cloud services.
For customers using the vCloud environment there is an entire portion of the environment dedicated to the management of templates in the Catalog tab. The Catalog tab contains two types of catalogs – Public and Private. The Public Catalog contains a list of pre-provisioned templates created by iland and made available to our customers for immediate consumption. The Private Catalog allows users to import their own templates or create new templates for their own use.
The process is highly scalable. Deploying new vApps or virtual guests in vCloud Director is as simple as selecting from either a Public template, a Private template or choosing to build a new machine by hand. Machines built by hand can be turned into templates for future deployments.
Customers have access to a vCloud Director web-portal which allows them to manage the provisioning, modification, or deletion of servers, networking, or portal users.
If customers have additional agent or network based monitoring or management tools they will be able to use these autonomously. Management or monitoring tools requiring host, SAN, or vCenter access are not available for customer use.
Yes, iland Cloud Services are built using a secure multi-tenant cloud infrastructure. iland offers both public and dedicated cloud options. Our public cloud offerings are designed with security at the forefront. All customers are provisioned with dedicated private VLANs, resource pools, and SAN volumes. iland Cloud Services customers have full ability to add, modify, or remove end user permissions to their web-portal for infrastructure access.
All iland cloud infrastructure has a minimum of N+1 configuration in place. Power, cooling, security, and generators are maintained and managed by SSAE16 certified facilities in the US and ISO 27001 facilities in EMEA. Core, edge, and switching network components are deployed in stacks or active/passive clusters. All ESXI hosts are provisioned in HA clusters with Enterprise Plus licensing and feature sets enabled. All storage uses multiple redundant controllers and data paths and utilizes RAID configurations such as RAID 50 and RAID 6 to ensure both performance and resiliency. View a diagram of iland's cloud infrastructure.
Customers have visibility into vSphere client performance tabs for monitoring CPU, RAM, disk, bandwidth and I/O performance. Customers requiring OS and application monitoring can opt for self-service capabilities or subscribe to an iland managed monitoring service based on network uptime and resource availability.
With iland Managed Resource Cloud, iland provisions and manages the infrastructure stack up to the hypervisor, including storage, network & compute resources while providing our customers’ access to the VMware VI client. Customers have visibility into performance metrics, can stop and start VMs, and mount ISOs however if you need to create a virtual machine or need to add more resources, storage etc, iland support staff will manage that for you. This environment is ideal for customers looking to focus on their application stack and leave the infrastructure management to iland.
Customer VMs and applications run on redundant shared physical server clusters on logically-isolated virtual datacenters (vDC) or resource pools for each customer. VMware provides security features that enable complete isolation between customer VMs and virtual networks. If required, iland can dedicate physical servers to individual customers, vDCs, or applications and guarantee that all customer applications reside only on physical servers dedicated to one customer.
Yes, iland can provision non-virtualized, dedicated physical servers or appliances, and cloud-based VM servers on the same network so if you have applications which require physical hardware they can be integrated into the iland cloud datacenter.
Yes – iland gives you the ability to connect your local environment into iland cloud infrastructure using a number of secure methods including site-to-site VPN, MPLS, Point-to-Point, or with co-located network equipment.
Customers are responsible for:
- Maintaining bandwidth for access to iland’s cloud environment
- A VPN to our site if a highly secure connection is required
- Management and configuration of anything within the OS or application level
iland provides cloud infrastructure but we work with partners who resell our infrastructure as part of their managed cloud to provide managed backup services.
The vCloud platform is fully licensed up to Windows Datacenter Edition which means you don't need Windows licensing. You will need Exchange/SQL/Terminal Server licensing if you are going to run those. We can supply those on a monthly subscription model.
All iland cloud datacenters have burst ability for VMs of up to 1 GB per second. Additional connectivity options include the ability for a customer to use point-to-point, MPLS or other direct circuit options. iland cloud datacenters are carrier neutral and offer multiple carrier options for customers.
iland can provide subscription-based licensing for several industry leading disaster recovery and backup software vendors including VMware SRM, Veeam, Double-Take and EqualLogic. As a result, we can provide monthly licensing for any solution requiring licensing from these vendors. If a customer already has a licensing agreement in place, options exist for them to use their existing keys.
With iland Managed Resource Cloud the factors include:
- CPU (GHz)
- RAM (GB)
- Disk space (GB)
- Bandwidth (GB transfer)
- Monitoring, management and licensing are optional.
Additional options include:
- a la carte licensing e.g. SQL
- iland managed local backup for remote replications
- remote access VPN or site-to-site VPN
The pricing/billing model is a Reservation Pool where customers subscribe to a fixed quantity of resources and receive a fixed monthly bill for them. However discounts are available based on length of contract and quantity of resources.