We provide infrastructure support 24 hours a day, seven days a week. Our customer support console allows you to log a help request or check for status updates. When you log a request you can rest assured that it will be acknowledged in a timely manner according to our SLAs and iTech agreement and resolved as quickly as possible. Please note that your request may incur support fees.
Network monitoring, logging, and event management processes are executed in the NOC to ensure that pertinent information is recognized, identified, recorded, and processed in a timely manner. This level of technical support is provided for every customer that uses iland cloud infrastructure, colocation, dedicated servers, or managed services in North America, Europe, and Singapore.
iland offers different levels of technical support services based on client need. These can include direct access to system administrators, network engineers, security experts, and senior architects skilled in diverse infrastructure environments. Whatever level of support you choose, our technical and managed support services will enhance your technical capabilities and extend your technical coverage.
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